Privacy Policy
Your privacy is important to us. It is MeCharge Australia Pty Ltd's policy to respect your privacy regarding any information we may collect from you across our website, http://www.mecharge.au, our app and other sites and apps we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.
What information do we collect?
When using the MeCharge platform, we need to collect personal data in order to be able to provide you with a service.
For app users, in order to provide a user account we ask you to provide your name, date of birth, mobile number, email address. If signing in with a 3rd party login (such as google or facebook), we will receive a login token. In order to take payment via the app, we require you to input valid credit card details (such as card number, expiry and CVC). Please note, we do not store credit card details, once a user has entered their credit card details, the payment gateway provides us with a unique payment token which can only be used for the purchase or MeCharge credit or direct rental payments. For app users, we store a history of interactions with the platform such as rentals and credit added.
For PayPass customers, we do not store credit card details but receive only a payment token from the merchant bank. This payment token will expire at the conclusion of transactions. No Personal Data is collected or retained by MeCharge.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Website visitors:
i. Whenever you use the Site, we may collect Personal Data in the form of technical data regarding your device and device usage such as information about web pages viewed, session duration, the internet device identity (ID) or media access. The Information we collect may also include:
ii. Geographic location: we may collect information about your actual location, whether or not you are using the Site, to provide you with the offers in the relevant location as provided in the Site. We may also derive your approximate location from your IP address and GPS and other information provided from your mobile device.
iii. Log Information: when you are using the Site, we may collect information which we refer to as "log information". The log information may be collected even though you do not create an account on the Site. This log information may include (but is not limited to) IP address, browser type, operating system, nationality, pages visited, your mobile carrier, device information and search history as well as other Internet usage related information. We use the log information to provide you with a better experience using the Site.
iv. Cookies and similar technologies: we may use cookies and similar technologies (such as web beacons, tags, scripts) to collect information. A cookie is a small piece of data that is stored in your computer or mobile device to help us track your Internet usage. We may use cookies in certain email notifications we send after purchase has been made, which enable us to track certain behavior, such as whether the email notification was delivered and opened and whether links within the email were clicked. Like other websites, we may use cookies to give you a better experience using the Site and so the Site will recognize you when you use the Site in future. Please deactivate the cookies option if you wish us to stop the cookies feature. Please note that if you deactivate cookies, you may not be able to access all or part of the Site, or to use all or part of the functionality through the Site.
How we use your personal data
To provide our services to you and improve your experience on our Platform, we may collect, hold, use and disclose your Personal Data for the following reasons and as permitted by applicable laws.
Verifying your account, transaction, and/or registration as we may, in our sole discretion necessary before providing services from the platform;
managing, operating and administering the platform;
contacting you regarding your use of, and access to the platform and managing the queries and requests submitted by you through the platform;
customizing your experience when using the platform;
measuring and improving your customer experience and satisfaction
detect and prevent money laundering, fraud, abusive behaviour, harmful activity including to comply with law, respond to legal requests, prevent harm and protect our rights;
enforcing the provisions of the MeCharge Terms of Use;
resolving disputes, collecting outstanding payment and troubleshooting; and
for any other purposes that we notify you of when we collect the Personal Data.
Sharing of your personal data
In principle we don't share Personal Data without your consent. We may share your Personal Data with other companies, organizations and individuals including our subsidiaries and affiliates (each a "Third Party") in connection with providing our services to you and to our other customers and for any of the following purposes as well as for such other purposes if permitted by applicable law:
if you are a user, for the purpose of enabling us and/or Vendor, to perform or deliver a service/feature in the Platform;
to Third Party (including agents, vendors, suppliers, contractors, partners and any others who perform any process on our behalf, provide services in the Platform, provide services to us or whom we collaborate with) in relation to any verification, authentication, risk assessment, fraud prevention and product development and maintenance as we or other Third Party may consider necessary before you providing you with the services including any activities related to Anti Money Laundering prevention and credit eligibility checking;
in relation to our services, we may share Personal Data to providers of website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services;
if you are a user, to help facilitate the refund process
if you are a user, to help facilitate verification process with any third-party providing services on our Platform
Other than as provided for in this Privacy Policy, we may disclose or share your Personal Data if we notify you and we have obtained your consent for the disclosure or sharing.
Please note that MeCharge may disclose your Personal Data subject to the following conditions:
Consent: We will only share your Personal Data with the Third Parties when we have your consent to do so. You agree that your use of our services will constitute your consent and that the sharing of your Personal Data will be subject to this Privacy Policy.
For Legal Reasons: We may also, in our absolute discretion, share your Personal Data with Third Parties (including government agencies, law enforcement, and lawyers and other advisers) if we consider this is necessary to: i) comply with applicable laws and regulations; ii) investigate any potential fraud or illegal acts; or iii) protect our brand, our reputation and our property
Removal of your Personal Data
To the extent permitted by applicable law, you may have the right to request us to remove your Personal Data that we hold from our systems. You via our app, you may delete your account and personal data by navigating to the relevant settings page within the app and completing the process.
Via this automated process, we, shall use reasonable effort to erase your Personal Data, or will use reasonable efforts to remove the means or personal identifiers by which the Personal Data can be associated with you as an individual, if:
the purpose for which Personal Data was collected is no longer being served by the retention of that Personal Data;
we are not otherwise permitted or required by applicable law to retain the Personal Data; and/or
In case it is mandated by applicable law, based on your request to delete your Personal Data.
Please note that by requesting us to remove your Personal Data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.
Retention of Your Personal Data
Unless we remove your Personal Data from our systems following the receipt of a request from you, your Personal Data will be retained by us for as long as your account is in existence, and as needed to provide you with our services, and/or for our legitimate business interests, or for as long as such retention is obligated or authorised by applicable law.
Other matters:
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
Third party embeds
Our Find a Kiosk page embeds a map provided by Google. When that map loads, Google may set cookies on your device and receives your IP address. That processing is governed by Google's own privacy policy.